How we look after your information.

01 Who we are

GETFASTPHONE ("we", "us", "our") is a UK-based phone upgrade and comparison service. We help people and businesses review their mobile phone contracts and find better upgrade options. This policy applies to personal data collected through our website, over the phone on 0330 059 9073, or by email at info@getfastphone.online.

We are the data controller for the personal information described in this policy, meaning we decide how and why your data is used, and we're responsible for handling it properly under UK data protection law.

02 What we collect

We only collect what we actually need to give you accurate advice and a working quote. Depending on how you contact us, this can include:

• Your name and contact details (phone number and email address)
• Details about your current mobile contract, such as network, contract length and monthly cost
• Notes from phone calls or emails, where relevant to your enquiry
• Basic technical information from your browser, such as device type and general location, when you visit our website

We don't ask for payment details, passwords, or account log-ins for any of your existing services, and you should never need to share these with us to get a quote.

03 How we use it

We use your information to:

• Understand your current phone contract and work out what upgrade options might suit you
• Call or email you back about a quote or enquiry you've raised with us
• Keep a record of conversations so we can pick up where we left off if you contact us again
• Improve this website and the advice we give, using anonymised, aggregated trends only
• Meet our legal and regulatory obligations as a UK business

We do not use your data to make automated decisions that have a legal or similarly significant effect on you. Any quote or recommendation you receive is reviewed by a person.

04 Our legal basis

Under UK GDPR, we need a valid reason to process your data. Depending on the situation, we rely on:

Where we rely on consent, you can withdraw it at any time by contacting us — see the "Your rights" section below.

05 Sharing your data

We don't sell your personal data, and we don't pass it to third parties for their own marketing purposes. We may share limited information with:

• IT and communications providers who help us run our phone lines, email and website, under contracts that require them to protect your data
• UK regulators or authorities, where we're legally required to provide information
• Professional advisers, such as accountants or solicitors, where reasonably necessary to run our business

If this ever changes — for example, if we need your consent to share details with a network provider to action a specific upgrade — we'll ask you directly before doing so.

06 Cookies

Our website may use a small number of essential cookies needed to make the site function correctly, such as remembering your cookie preferences. We don't currently use advertising or third-party tracking cookies. If this changes, we'll update this policy and ask for your consent where required by law.

You can control or delete cookies through your browser settings at any time. Blocking essential cookies may affect how parts of the site work.

07 How long we keep it

We keep personal data only for as long as it's needed for the purpose it was collected for. As a general guide:

• Enquiry and quote records are typically kept for up to 24 months, in case you get back in touch about the same matter
• Call and email records may be kept for a similar period for quality and training purposes
• Records we're required to keep for legal or accounting reasons are retained for the period required by law

After these periods, your data is securely deleted or anonymised.

08 Keeping it secure

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse, including restricting who within our team can access personal data and reviewing our practices periodically. No method of storage or transmission is ever completely secure, but we work to keep risk as low as reasonably possible.

09 Your rights

Under UK data protection law, you have the right to:

• Ask what personal data we hold about you, and get a copy of it
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data, where there's no good reason for us to keep it
• Ask us to restrict or object to certain processing
• Withdraw consent at any time, where we're relying on consent
• Complain to the Information Commissioner's Office (ICO) if you think we've handled your data incorrectly

10 Children's privacy

Our services are intended for adults entering into mobile phone contracts. We don't knowingly collect personal data from children, and our website is not directed at anyone under 18.

11 Changes to this policy

We may update this policy from time to time, for example if our services or legal requirements change. Any updates will be posted on this page with a new "last updated" date. We'd encourage you to check back periodically if you'd like to stay informed.

12 Contact us

If you have any questions about this policy or how we handle your personal data, get in touch — a real member of our UK team will help.